Privacy Policy

To provide and enhance the Xesim Exclusive Identity Service, we collect and use only the necessary personal information with your authorization. This primarily includes:

When you unlock your exclusive identity, we require you to provide essential information such as your email address, which will be encrypted and stored securely. Upon successful unlocking, the system will automatically enable the identity verification function to ensure service continuity and security.

To improve your experience, you may optionally complete your profile with details such as an avatar or nickname. While this does not affect the core functionality of the exclusive identity, it helps personalize your service experience.

To prevent fraud and safeguard your exclusive identity, we may collect data such as timestamps of unlocking or verification, device information (e.g., device model, IMEI/OAID, OS version), and network data (e.g., Wi-Fi SSID, commonly used IP addresses). This information strengthens our risk prevention capabilities.

Certain features may require your authorization to access network or Wi-Fi status to ensure a seamless verification process.

When using certain services related to the Xesim Card, we may collect additional information such as device name, version, operating system type and version, as well as specific Xesim Card-related data (e.g., eID, eSIM Profile name, ICCID, MNO, DP+ Address).

In addition to automatically collected data, information you actively submit during use (e.g., shipping address, feedback, images, articles) will be utilized for:

Managing and optimizing the exclusive identity service

Fulfilling orders and product delivery

Enhancing user experience and service quality

Organizing raffles, promotions, or similar activities

Preventing misuse and responding to legal requirements

We will retain your personal information only for the duration necessary to achieve the purposes outlined above and to comply with legal, accounting, or reporting requirements. Once these purposes are fulfilled, or upon your request to delete or terminate your exclusive identity, we will delete or anonymize the data. For data retained long-term for public interest, scientific research, historical records, or statistical purposes, we will strictly adhere to applicable legal requirements.

To prevent unauthorized access, use, or disclosure, we employ multiple security measures, including encryption technology, firewalls, and strict access controls. However, due to the inherent uncertainties of internet transmission, data may still be subject to risks of tampering or access by third parties during transmission, and users should be aware of this possibility.

Depending on your location, some of your personal information may be transferred and stored overseas. In such cases, we will implement necessary security measures in accordance with relevant laws and inform you of the specific legal basis for such transfers.

We may share your information with third parties under the following circumstances:

Partners and Service Providers: Only when necessary to provide or improve services, and only with parties bound by confidentiality agreements or compliance with this Statement.

Legal and Regulatory Requirements: When required by legal proceedings, government authorities, or judicial bodies.

Business Transitions: In the event of a merger, acquisition, or asset transfer, your information may be transferred as part of the necessary assets.

Regarding the processing of your personal information, you are entitled to the following rights:

Right of Access: You may inquire about the personal information we hold about you and our processing practices, and request your data in a machine-readable format.

Right to Rectification: If your information is inaccurate or incomplete, you may request corrections.

Right to Erasure: Under conditions permitted by law, you may request the deletion of your personal information.

Right to Withdraw Consent: If we process your information based on your prior consent, you may withdraw it at any time, though this may impact certain exclusive identity functions.

Right to Object or Restrict: In specific cases, you may object to or request restrictions on how we process your information.

Right to Data Portability: Where technically feasible, you may transfer your personal data to another service provider.

To exercise these rights, please submit your request via the contact details provided at the end of this Statement. For security purposes, we may require identity verification and will typically respond within fifteen working days.

We prioritize the privacy of minors and do not actively collect their personal information. If we discover that a minor’s data has been collected without explicit parental or guardian consent, we will promptly delete it. If you believe a child under 13 has provided personal information through our service, please contact us immediately. In certain countries or regions, users under 16 must obtain guardian consent before using related services.

The Xesim Exclusive Identity Service may include links to third-party websites, applications, or products. These links are provided for your convenience and are not directly managed by the Company. Please review the privacy policies of these third parties before use, as we are not responsible for their data handling practices.

We will periodically review and update this Statement based on business needs, technological advancements, and changes in laws or regulations. Significant changes will be communicated to you via system pop-ups, announcements, or email, and will take effect on the date specified in the notice. We recommend checking this page regularly for the latest information. Continued use of the Xesim Exclusive Identity Service constitutes acceptance of the updated Statement.

If you have any questions, comments, or requests regarding this Statement or the processing of your personal information, please reach out to us via:

Email: support@xesim.cc

Our dedicated team will typically respond within fifteen working days.